Work

Seven projects from Humana, from AI-driven member experiences to tools for care teams and associates. Each case study is password protected; the login is in my application.

Ask Me About My Benefits
Members ask a question in their own words and get an answer specific to their plan, instead of hunting through menus.

Case study, password required
Healthy Outcomes
Care managers see a member's gaps in care and, in one click, every plan benefit that can help close them.

Case study, password required
AI call overview in Debut
An AI-generated overview that reads why a member is calling and gives associates their next best steps before they ask.

Case study, password required
Claims Reimbursement
A new way for members to submit claims for reimbursement, signed in on MyHumana or signed out on Humana.com.

Case study, password required
Nexus, the next-generation Rx tool
Two Rx tools became one: Nexus replaces RxConnect and RxNova with a single next-generation platform.

Short case study, password required
Part D Reusability
Reusable patterns for Part D experiences. Audited 16 Part D modules across 7 channels and prioritized the top 5 for reuse, giving channel teams a shared roadmap to consistency.

Short case study, password required
Spending Account Card
Consumer experience updates built on what the team designed first for customer service associates.

Short case study, password required