Jason Figueiredo Let’s talk
Product design leadership · Healthcare

I make complex
healthcare simple
to navigate.

Product design leader with 13+ years in digital health, most of it designing for Medicare Advantage members and the people who support them.

Explore
work

AI-native experiences

Enterprise platforms

Healthcare clarity

Design leadership

01 / Work

Seven projects.
One throughline.

Seven projects from Humana, from AI-driven member experiences to tools for care teams and associates. Each case study is password protected; the login is in my application.

Member starting a benefits question in a conversational interface
Plan-specific answer to a member benefits question
View case study ↗

01

AI-driven member experience

Case study, password required

Ask Me About My Benefits

Members ask a question in their own words and get an answer specific to their plan, instead of hunting through menus.

Healthy Outcomes experience map connecting care gaps to plan benefits View case study ↗

02

Care team experience

Case study, password required

Healthy Outcomes

Care managers see a member's gaps in care and, in one click, every plan benefit that can help close them.

02 / How I lead

Clarity over
authority.

I lead through clarity more than authority. On complex healthcare problems, my job is to make the direction obvious: a clear point of view, a shared picture of what good looks like, and a plan teams can act on.

  1. 01

    Setting direction

    I turn ambiguous problems into visions that product, engineering and business partners can rally around, from AI-driven experiences for members to tools that help associates on every call. I bring a point of view to the room and the evidence to back it.

  2. 02

    Growing designers

    I've managed senior product designers, and I still invest in the people around me. I mentor, run critiques that sharpen thinking rather than polish pixels, and build frameworks and patterns that raise the quality of work beyond my own projects.

  3. 03

    Partnering with product and engineering

    I treat my product and engineering partners as co-owners of the outcome. I design with constraints in view, trade off scope openly, and tie design decisions to the measures the business cares about, like STARs, handle time and call volume.

Jason Figueiredo Based in Boston, MA

03 / About

I work where healthcare gets complicated.

I'm a product design leader who works where healthcare gets complicated: plan benefits, care gaps, claims, and the people who need answers about them.

For more than 13 years I've designed digital health products, most of them for Medicare Advantage members. Today I'm a Lead Product Designer on the Benefits & Coverage Experience Design team at Humana.

My background started in print and Fine Arts before moving into digital and dynamic media. That training still shows up in how I work: strong hierarchy, careful craft, and design that explains itself.

Credentials

  • UX Management certificationNielsen Norman Group
  • AI and Business Strategy executive programMIT Sloan
Start a conversation

Have a complex problem?

Let’s make it
clear.

jason_figueiredo@yahoo.com